We do not provide refunds or exchanges for change of mind items. If you receive a faulty or damaged standard - we will replace your order with undamaged stock once we have received the original item back. We will not be able to offer this if the damage has been caused by you or through use of the standard. Please ensure we receive the return within 7 business days of the refund communication confirmation. If you require the replacement urgently, please email a photo of the item showing the damage to aratstail@gmail.com and we will contact you to discuss replacing it. If you have received an incorrect standard or incorrect quantity -we will exchange it for the correct item or correct the order quantity. Please ensure we receive the return within 7 business days of the communication confirmation, and that the items are in saleable condition.